Idea Cellular — Bad service, gets connection with false marketing and then refuses to activate the service

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

They were supposed to get back to me with the time estimation of when the pack will be activated on my number. Generally it takes 4 hours.

But still they never got with any ETA yet even after more then 24 hours of time.

Thanks,
Ravi

Its been 4 days but still no update from Idea guys. Please help.

Still no updates from them.

Still there is no response from them even after getting a call before a week about resolution. Please help here.

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

Its the fault of Idea network if you could not reach me. I never got any missed calls from your number so far. You can call me anytime your working hours.

Please solve this issue ASAP that is all I request rather just contacting me and getting some more time here.

To consumer complaints : Please help.

Its 2 more days and no updates from idea guys. They are just wasting the time here.

Please help here.

Dear Customer,

As per your telecon with our customer service associate on 20th Nov 2015, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Its been 5 more days and no updates still. They are blaming me that I have disconnected their call which is a completely wrong statement. I never received / disconnected any calls from last 20 days.

Please help! They are not even taking care of a small request from so long and just wasting time of both. I sent several emails to their appellate more then a month ago but they are not even responding for this. Also their Appellate numbers do not work either.

Its been 5 more days and no updates still. They are blaming me that I have disconnected their call which is a completely wrong statement. I never received / disconnected any calls from last 20 days.

Please help! They are not even taking care of a small request from so long and just wasting time of both. I sent several emails to their appellate more then a month ago but they are not even responding for this. Also their Appellate numbers do not work either.

Its been more then a month but still there is no solution of this. They are wasting the time at all. It seems there is no solution to this, may need to re-think about using idea cellular cards at all.

Thanks.

I got below email from them on 8th December :

Dear Mr. RAVINDRA D MEHTA,
Dear Sir/Madam,

We take great pride in being your preferred telecom service provider and thank you for availing our services. It is our pleasure to serve you and we commit ourselves to strive and provide seamless and consistent best possible services in the future as well.

For your convenience, we are changing your existing bill from Easy Share 2.0 to all new Easy Share 3.0 w.e.f. 08-Dec-2015
The new plan offers more flexibility to you while adding new numbers to the account. It also gives you an option to choose from wide variety of Booster packs to top up your Internet. You may also opt for any other SMS/ISD pack from our available array of products.

Please note that your plan rental and all the current benefits/tariffs of your existing bill plan will continue as it is, however, the plan rental and free benefits will be non-prorated.


However when I called them to activate the pack they are saying I am still not eligible for the same pack. Now they are sending fake emails to just convince customers that they have provided services whether they are not even taking care of providing any updates on this.

Please help if possible.