[Resolved]  Idea Cellular — Billed Rs. 400/- for 100 MB data

Address:New Delhi, Delhi, 110018

I have got a corporate plan [protected] i specifically took voice plan. Idea has billed me Rs. 400/- for 100 DATA. i have tried to send an email through customer care. but haven't received any reply. my bill date is 18th of August, 2016. Please rectify the bill before my due date so that i can pay the correct bill amount. i have sent emails and reminders to idea regarding my complaint but till date there is no response.

regards,

Krishna
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Dec 26, 2017
Complaint marked as Resolved 
bill rectified
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2016
Idea Cellular Customer Care's response
Hi Krishna,

We sincerely regret issue with your Idea mobile bill. We'll contact u soon with assistance. You can also call 198 from your Idea mobile for further assistance.

Regards,
Yogesh
Aug 22, 2016
Updated by 4DKri92
Hi Yogesh,

Thanks for your revert. On 19th August i received a revert from Idea stating that Idea has charged according to my GRPS usage. But they haven't addressed my concern. I took a voice plan and i never called your customer care for Internet. if idea is providing free 100 data than it should stop after usage of 100 MB. i raised few questions to your email dated 19th and to my surprise i got the same template without any change. i felt like i am dealing with a answering machine.

regards,

D. Krishna
Aug 23, 2016
Updated by 4DKri92
My credit limit is 1300 current bill nearly rs.700 unbilled amount is rs. 0/-. i am following with idea for the last 2 week to resolve my billing issue and my bill due date was 18th August, 2016. today my outgoing services are barred without any prior intimation or call. i have sent mails to idea customer care and escalated to concerned department. But simply they blocked my outgoing.
Aug 24, 2016
Updated by 4DKri92
while i got this number the vendor sitting at our premises told me that i will get 700 min and 300 sms free. but to my surprise today i received a call from your customer care that i am entitled to only 600 min and 100 mb data free. i don't want any data. Vodafone customers always get alert messages while using data once we finish 50% and 2nd alert on 90% i haven't received any alert message from idea.
Aug 24, 2016
Updated by 4DKri92
Resolution from IDEA
Dear Customer,

Greetings of the day !

With reference to your mail, we regret to inform you that we are unable to reverse the charges as same is correct and genuine.

We truly hope that the above-details adequately address your concern.

We value your association with us and look forward to your continued patronage.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Regards,
Sumit Minz
Verified Support
Aug 25, 2016
Idea Cellular Customer Care's response
Hi Krishna,

As per your telecon with our customer service associate on 24th Aug 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh
Complaint comments 

Comments

I was promised CUG with five nos but they never got back to me.
Idea showroom says trace the marketing person who sold u the offer.
Unfair activations, been paying inflated bills just bcoz of the same
Idea Cellular Customer Care's response, Aug 19, 2016
Verified Support
Hi Sidhaant,

We regret the inconvenience caused. To assist you further, please share your contact details. You can also visit our website, www.ideacellular.com.

Regards,
Yogesh

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