Idea Cellular — billing discrepancy @ [protected]

Gaurav11466

from Bengaluru, Karnataka

Address:

Gurgaon, Haryana

Hi, This is to inform you that facing billing discrepancy on my number [protected]. Amount actual amount should be => 447.19 Total billable seconds is – 135602 Sec. and 120000 secs. Is free on my bill plan which is not excluded so it should be charged on only 15602 Sec. so total chargeable amount shall be 156 Rs as per 0.1 paisa per second. So my total amount would be 580/- Rs and 182 Rs is already deposited in advance so total amount is – 398 Rs including service tax- 447.19 Rs. So please rectify 630.80 to my number, other will I will not pay-out this bill and going to raise concern to TRAI Team & consumer count. Thanks ! Regards, Gaurav Singhal [protected]

Was this information helpful?

No (0)

Yes (0)

Idea Cellular customer support has been notified about the posted complaint.

Related Idea Cellular reviews

View all 16712 Idea Cellular Reviews

Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the trouble with your Idea mobile bill. We'll check this and update u soon. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing has already been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

gaurav114660

from Bengaluru, Karnataka

Hi,

This is to inform you that facing billing discrepancy on my
number [protected].

Amount actual amount should be =&gt; 447.19

Total billable seconds is – 135602 Sec. and 120000
secs. Is free on my bill plan which is not excluded so it should be charged on
only 15602 Sec. so total chargeable amount shall be 156 Rs as per 0.1 paisa per
second.

So my total amount would be 580/- Rs and 182 Rs is already
deposited in advance so total amount is – 398 Rs including service tax- 447.19
Rs.

So please rectify 630.80 to my number, other will I will
not pay-out this bill.

Thanks !

Regards,

Gaurav Singhal

[protected]

gaurav114660

from Bengaluru, Karnataka

i have already conctacted on 198 helpline. but all the custmer service representative are helpless. but they dont have knowledge of bill plan details.and they have clrearly dinyed to resolve this concern.

gaurav114660

from Bengaluru, Karnataka

guys, can we resolve this issue as soon as possible.

please share the reason.

gaurav114660

from Bengaluru, Karnataka

guys, can we resolve this issue as soon as possible.

please share the reason.

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your bill towards SMS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

gaurav114660

from Bengaluru, Karnataka

Team,

I got call from your side. and same information is already give to them regarding incorrect bill and also they are agree. but why you are unable to close this complaint.