Idea Cellular — Billing dispute

Rohit RoyChoudhury

Address:

Ghaziabad, Uttar Pradesh, 201204

10-12yrs old user, using i-plan 199, activated 1GB booster pack on 4th feb when 20-25MB data remaining. No one told about the data allotment & usage.Also, nothing about the Prorata basis billing. Kept on using data but on 5th feb when dwnlding failed on contacting customer care I was told about prorata basis & speed. Again activated 1GB booster pack for work. Number barred on 5th.Billing generates on 7th of every month. Now got a bill of 6500rs. I feel cheated, disgusted n frustrated. What to do? Consumer court??? Alternate no. [protected]

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Idea Cellular customer support has been notified about the posted complaint.

Feb 08, 2016

Updated by Rohit RoyChoudhury My idea no. is [protected]

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried contacting you on your primary Idea number and alternate number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

Rohit RoyChoudhury

Sir as I move to roaming area for office after 7.30am & return 7pm so due to barred no. u weren't able to contact me. Contact me on [protected] or [protected] after 9am. Idea no is available after 7pm. During discussion with one o[censored]r executive i suggested to tag my alternate no. to discuss the matter with billing section but i was told by Mr. Swapnil that its not possible. I haven't been informed about the prorata basis for i- plan which in itself is very disputed one. One can't afford to pay such a huge amt just for using internet(only 1.43 GB). It doesn't make sense. Delhi circle of Idea is using the method of RERATING in such cases where the bill is adjusted using the net packs. After all consumers should not feel cheated at the end of the day. Such cases shatters confidence of Old consumers like me on Idea .