Idea Cellular — Billing Error

Address:Chennai, Tamil Nadu

1. Reference is made to my Idea Mobile # [protected]. I submit the following for your kind necessary action:- i. I have been charged Rs.1198.40 extra in the name of Prorated Overage Charges, whereas the GPRS Usage is already charged as Rs.904.36 along with the Data Pack rentals on prorata basis as follows:- Feature Description Period Amount GPRS Core Service_SB_0_Acc_98_307 15-Feb[protected]Feb-2015 21 GPRS Core Service_SB_0_Acc_250_289 21-Feb[protected]Mar-2015 125 New-3G HH 299 QOS(1GB UL)-TN 07-Mar[protected]Mar-2015 85.43 ii. In view of the above you are requested to kindly rectify the billing error and present the correct bill enabling me to pay the same ASAP. I Look forward to receiving a rectified bill. Regards Pradeep Kumar Maurya [protected]
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Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We deeply regret the inconvenience. We have noted your concern. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing has been already initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 25th March 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
This is to bring the following to your notice that:-


1 The customer service associate was unable to address the issue (Billing Discrepancy). Hence the same is not yet addressed.


2. I have asked for correction in the bill for erroneous charging of Rs.1198.40/- as the "PRORATED OVERAGE CHARGES", which has been wrongly charged for data usage in duplication to the GPRS charges of Rs.904.36/-


In view of the above I request that the same may be rectified and a corrected bill may be presented enabling me to make the payment


I look forward to receiving rectified bill.


Regards,
Pradeep Kumar Maurya

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