[Resolved]  Idea Cellular — Bills

Address:New Delhi, Delhi, 110001

My bill cycle is 20th of every month i was using 399 rs pack in which i gets 1 gb data.
In 10 days i have consumed around 800 mb and found around 20 days are left so i enquired about the other pack and then opted for 549 with 2 gb data on 1st august.
The idea has not activated and i was being charged for the time till it was not activated.
Secondly they have charged me 422 rs plus taxes saying for ten days your pack is eligible for 342 mb data and for that time you used 822 mb around data so the balance of 340 mb they charged me 422 rs plus taxes and for there information the pack of 1 gb costs 299 i would have taken that booster pack

Now they have made the bill to 1399 for the same saying your 10 days bill of 399 plus your pro rata charge of internet plus the time they have not activated the internet for the new plan plus taxes.

For your information if i will pay the complete 390 + 549 + taxes for the both bill for there monthly charge in one month that is also lesser than the calculation you intelligent people have made

You are fooling like this and dont have any common sense and logic a customer who have always paid in advance amount from 100-300 you are fooling i am using vodafone sim pospaid number also they have never did this and u can enquire how many times i have issues regarding bill with them and with u idea

My number is [protected]
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Sep 26, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2016
Idea Cellular Customer Care's response
Hi Chihan,

We understand & regret the issue with your Idea mobile bill. We'll get in touch with you soon with assistance. You can also call 198 from your Idea mobile for further assistance.

Regards,
Yogesh
Verified Support
Aug 26, 2016
Idea Cellular Customer Care's response
Hi Chihan,

We tried contacting you on your alternate contact numbers however, were unable to reach you. Please share a suitable time to speak for us to address your query.

Regards,
Yogesh
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