[Resolved]  Idea Cellular — Bills Issues & Support Response

Address:

Hyderabad, Andhra Pradesh

Hi All, I am writing this email to bring my concerns to your notice and get the required support. My Details: Name: Naresh Thanniru Number: [protected] Issue: Late payment are applied in the month of August, 2014 Reason for July 2014 late payment: Bill details are not shared. As mentioned above, I didn’t pay the amount on time as there was no bill details shared. I have explained the same to support team and logged a request for wave off in the month of August, 2014 and request got closed without any update to me. Paid the August month except late payment charges. But when I see the September, 2014 month bill, I see late payment as outstanding amount. I have been contacting support team since last 4 days..I got different experience. 1) Application is down..Call me after sometime 2) Not able to see amount for your number..call us back after 24 hours 3) We will transfer call to supervisor and they put me on hold, No one picks the call for next 10 mins and call gets disconnected (Got this experience for 4 times) Whom I need to approach in such instances? Can you help on this…