[Resolved]  Idea Cellular — Broadband service

Address:

411048

Hi Team,

Idea is the worst and very bad broadband band service provider. My request has been closed without informing me. The request was raised on 15 Jun 2016 and another one on 22 June 2016 and both request has been rejected. I do not understand why this request has been closed without informing. I think you are playing with customer money and not giving proper service. Requesting you please reopen my request ad don't tell me due to system restrictions we can not open old request. If you have not given the solution then you do not have any rights to close customer request.

Also I have observed that your idea customer representative do not have enough knowledge and customer dealing capabilities and they even don't know how to talk with customer. Please provide them some training they even don't know what solution and detail need to provide to customer.

I have never seen such poor quality services. I was on call with your customer care for 1 hours 30 min and they have disconnected my call directly because they don't have any answer.

My humble request to you please reopen my below requests
1. Dear IMTIYAZ PATEL, Service Request has been generated on 15/Jun/2016 with Ticket Number : TCT[protected]

2. Dear IMTIYAZ PATEL, Service Request has been generated on 22/Jun/2016 with Ticket Number : TCT[protected]

Also if my request will not reopen then I will surely contact consumer forum because due to you are not giving service and taking money from me.

Requesting you please take this seriously and make sure you will provide me some positive solution.

Please improve your quality of service. Don't play with customer money.

Thanks,
Imtiyaz Patel
[protected]