Idea Cellular — Carry forward of net pack

gaurav01061988

from Patiala, Punjab

Address:

Jalandhar, Punjab, 144005

On 11 Jan 16, I have done a 3G recharge of Rs. 295 on my number [protected] & got credited 1 GB 3G data. But my earlier balance of 800 MB (approx) is not carry forwarded with new data, hence i have lost my 800 MB data. I want to bring in notice that during my earlier recharges data is carry forwarded, but only this time this incident happens. If company is changing any policy, it must notify the customer in advance.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the trouble with your data balance. We'll get it checked and contact u with an update. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

arun sridhar

I am Arun here my no. is [protected] . I also faced the same problem and also your executives are not responding as well . dropping the call will speaking and still I didn't get my balance