Idea Cellular — Change of Plan without customer's consent

Address:New Delhi, Delhi

I am using idea post paid connection no [protected] with monthly plan of Rs 99/-. The connection is in the name of my wife Kabita Roy, Flat No 256, Pocket 1, Sector 19 Dwarka, New Delhi. The actual usage is rarely exceeded. Recently Idea has informed through SMS that on customer's request, the plan has been changed to Rs 125.00 per month. We were surprised that we never made such request. On inquiry from customer care, we came to know that the company has increased the monthly rental due to input cost. The question now is how the company claims that the rental has been increased on customers request contrary to the fact? Normally, the new tariff plan are charged from new customers. So the next question arises whether the company can apply the new tariff plan on the existing customer following TRAI guidelines? V D Roy
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Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 1st Feb 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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