[Resolved]  Idea Cellular — Charging excessive amount in the bill after disconnecting the service. Not providing itemised statement of excessive use

Address:	400603
Website:	idea cellular net setter

IDEA CELLULAR MUMBAI TEL NO [protected].
I was using net setter of Idea having no [protected]. My billing cycle is from 7 th of each month to 6 th of next month.
I have informed idea on 7 th of JUNE 2016 for disconnecting my net setter with immediate effect . I got a message by email on 9th June 2016 that Same request will be effected by 11th June 12 .23 00 pm.
Message is reproduced bellow.
“ Dear Customer,
your request for Disconnection has been registered with us successfully for [protected].Your Service Request No.C1-[protected] would be actioned by11/06/2016 12:23:00 PM”.
On 10 th June I got message
“On Fri, Jun 10, 2016 at 2:43 PM, wrote:
Dear Customer, your request for Disconnection on Mob.No. [protected] has been processed successfully through SR No.C1-[protected]. “
On 7th July 2016 I got my tel.bill for month of June 16 as Rs 348.18. Copy attached as annexure 2 l
I was surprised to see the amount immediately contacted customer care by e mail to check the bill.I got standard reply that As per system bill amount is correct. I tried to convince them by no of follow ups mails . I have askerd them to check the bill . But I was not satisfied with the responces.
If you see the front page of bill you will see graphical representation showing that I have not used at all my net setter in that month. On page 5 they have given details of date 25 th June showing over usage in the month as ( - ). But while calculating it is taken as (+) and charged me accordingly.
I Here by request you to kindly consider my case and give me justice.
I am ready to pay your pro rata bill from 7th June 2016 to 10 June 2016.
Pl consider . AAACB2100PST007
Balance Carried Forward(A-B+C)
@14 %
(`)
Total Amount Payable
After Due Date
INVOICE PERIOD
YOUR MONTHLY BILL
Total
Amount Due
Total Amount Due
For General Information & For Services and Complaints
Service Tax
12345/1214 198 [protected]@idea.adityabirla.com
Summary of Charges
Due Date
Total Amount Due
(A-B+C+D)
Current
Charges (D)
Previous Bill Payments (B) Adjustments (C)
Amount (A)
Particulars
Total Current Charges
Discounts
Other Credits & Charges
One Time Charges
Roaming Charges
Usage & VAS Charges
Feature Charges
Monthly Charges
Amount
to
Swachh Bharat Cess @.5 %
Bill Date : Service Tax No :
Credit Limit :
Bill Number :
Current Charges
Krishi Kalyan Cess @.5 %
Rm no 2 Radha Sah Niwas Jija Mata Rd
Nr Satguru Garden Complex
Chendani Koliwada Thane West
THANE 400601
Maharashtra
2900.00
290.00 348.18
25.00
0.00
280.33
0.00
0.00
0.00
0.00
42.75
1.53
1.53
07-Jul-2016
287.04 0.00 351.14
[protected]
22-Jul-2016
-2.96
348.18
Account No. :[protected]
25.00
0.00
280.33
0.00
0.00
0.00
0.00
42.75
1.53
1.53
351.14
348.18
07-Jun-2016 06-Jul-2016
0.000
0.000
4.080
MAY JUN JUL
0
1
2
3
4
0
0
0
0
0
0
4.08
0
0
USAGE HISTORY
Internet & WAP
SMS
Voice
Mobile No. : [protected]
Mr. Arvind S Phadke
Page 1
Security Deposit : 0.00
398.18
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Page 2
Account No. :
Bill Number :
Bill Date :
[protected]
[protected]
07-Jul-2016
Your Nearest My Idea Address:
Customer Information
1. These terms and conditions are in addition to and without prejudice to those contained in the Customer Application Form (CAF), and accepted by the subscriber.
All terms and conditions here in shall have the same meaning as defined in CAF.
2. The subscriber can pay at any of the Authorised Idea outlets through Cash, Cheque (Crossed cheques / draft drawn in favour of IDEA Cellular Limited or by opting
ECS /Credit Card Standing instructions
a. Cash payments SHOULD NOT be sent by mail or dropped in the cheque collection boxes. Please make the cash payments at any of our Company Retail Stores or
IDEA Showroom or nearby VTOP retail outlets.
b. Fill in complete details including Cheque / Draft Number, drawee bank and branch on the remittance slip and write your Account number, cellular phone number
and name on the reverse of the Cheque / Draft.
c. Drop your cheques ONLY at our designated cheque collection drop boxes or at MI or CRS. Post-dated or otherwise invalid / non-bankable/ outstation
cheques are not acceptable.
d. You can also pay by logging on to our website www.ideacellular.com or by giving standing instructions with your bank account/credit card.
e. To build a good credit history, pay on time and avoid late payment fees of Rs. 50/- or 2% of the total outstanding whichever is higher. Idea Cellular Ltd
reserves the right to apply the penalty charges of Rs.200 + tax per instrument towards cheque return and Rs.100 + Tax per ECS/ credit card decline.
f. IDEA Cellular Limited reserves the right to vary the rates of the penal charges from time to time with due intimation.
3. IDEA Cellular Limited may take recourse to any other course of action as available and considered appropriate, subject to TRAI Regulations.
4. In case of delay in receipt of the call details from our roaming partners, the associated charges will get reflected in your subsequent bill.
5. No Migration fee is chargeable to any tariff plan change
6. No increase in rates is permissible in any item of tariff for the next period of six months from date of enrolment.
7. No charge is levied for any service without explicit consent of the consumer.
8. Any security deposit paid by you, is refundable within 60 days of disconnection after adjustment of any dues. In case of any delay, you shall be eligible for
interest on the "due amount" @ 10% per annum.
9. IDEA Cellular Limited will address all statements and notices under customer services application form to the billing address given overleaf. Any statement or
notice will be deemed served within 72 hours of posting by mail or courier.
10. Web based Request & Complaint Monitoring System You can view status of your request/complaint or register the same online through our website
www.ideacellular.com. You have to do one-time registration (if not registered) and then login to my account under Customer Care Section
11. In case of any Query, please call customer care number 12345 or [protected] (Nominal charges apply for agent assistance) and for registering any complaints,
please call customer care number 198 or[protected](Toll Free).In case you are not satisfied with the resolution provided and wish to further appeal, you can
do so by appealing to our Appellate Authority within 30 days of resolution either through e-mail, Fax, post (including courier) or in person or on our website
www.ideacellular.com or at our Customer care Number
Appellate Authority: Mr. Milind Manjrekar
E-mail id: appellate.[protected]@idea.adityabirla.com, Fax No. [protected],
Communication Address: Idea Cellular Ltd, 3rd Floor, Windsor, off CST Road, Kalina, Vidyanagari, Mumbai- 400098
Working Days : Monday to Friday Working Hours : 9.30 am to 6.00 pm
12. For address change, please submit a letter with address proof at our nearest showroom & the same will be implemented in 4 working days, this change may be
subject to address verification by Idea.
13. In the event of non-payment /part payment / late payment of the amount /outstanding by due date/ cheque return instances, IDEA Cellular Limited reserves the
right to disconnect the services with due intimation to subscriber.
14. Any disputes arising out of differences are subject to the exclusive jurisdiction of the Courts of Mumbai.
15. Do Not Disturb (DND) Registration process:
-To block all telemarketing Calls & SMS to your mobile, dial 1909 from mobile or SMS 'START ' to 1909.
-To allow telemarketing SMS only from select categories, SMS 'START to 1909. {Eg: To allow Credit card & Education related SMS and
block all other categories of SMS, type 'START 1, 2' and SMS to 1909}. However all Telemarketing Calls will remain blocked.
-Categories & Numbers are as follows: 1- Banking/ Insurance / Financial products / Credit cards. 2 - Real Estate. 3 - Education. 4 - Health.
5- Consumer goods/automobiles. 6 - Communication / Broadcasting / Entertainment/ IT. 7-Tourism and leisure
16. This is a computer generated invoice and does not need any signature
Service Tax Category Telecommunication Sevices
Corporate Identity Number L32100GJ1996PLC030976
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Account No.:
Bill Number :
Bill Date :
[protected]
[protected]
07-Jul-2016
STATEMENT OF ACCOUNTS
Summary of Charges for Mobile No. [protected]
Balance Carried Forward
Sr. No. Description Date Amount Total Amount
Previous Bill Amount 287.04
Payments
1 Payment Received 07-Jun-2016 290.00
Total Payments 290.00
Total -2.96
Page 3 of 5
Account No.:
Bill Number :
Bill Date :
[protected]
[protected]
Charges for Mobile No. [protected]
07-Jul-2016
Mr. Arvind S Phadke
.
Monthly Charges
Rate Plan Description Period Amount
3G Netsetter 250 (1GB)_MUM 07-Jun[protected]Jun-2016 25.00
Total 25.00
Description Usage(MB) Usage(GB) Charges Discount Amount
Charges on Data Pack Pro-ration # 280.33 0.00 280.33
Total 280.33
Internet Usage Charges
"For details of charge per pulse for a particular service category, please refer to the Usage Charges section of the bill. Divide the amount charged
by the total pulses/ volume for that charge item to arrive at the applied charge per pulse. Note: The above mentioned formula is not applicable for
discounted tariff. For reference see your welcome letter. Visit www.ideacellular.com or call customer care for any further clarification."
`.
Total Usage Charges 280.33
Service Tax 42.75
Swachh Bharat Cess 1.53
Krishi Kalyan Cess 1.53
TotalTax 45.81
Total Current Charges 351.14
Current Monthly Amount 351.14
Total Amount Due 348.18
Page 4 of 5
Itemized Details for Mobile No.
Outgoing Call Details
[protected]
* A=All, P=Peak, O=Off peak
# Proration is done to calculate exact rental & usage charges based on the number of active days o[censored]sage
Account No.:[protected]
Bill Number : [protected]
Bill Date : 07-Jul-2016
Mr. Arvind S Phadke
.
Page 5
Prorated Overage Charges #
Sr. No Date Time Pack Name Active Eligible Overusage Overusage Rollover
hh:mm:ss Days Freebies Freebies Charges Freebies
1 23-Jun-16 00:13:48 30523_NS_3G 1 GB Pack 3 196608.[protected].95 280.33 0.00
Total 280.33
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