[Resolved]  Idea Cellular — cheating customers and changing there life

Address:Dhamtari, Chhattisgarh

my mobile number is [protected]. my balance was 800rs as i rechaged a day before with 550rs... on 7th of oct when i checked my balance it showed Rs.0.. i called up customer care they replied to me by saying that recharge of 550rs has not been done ... i explained them and told them that i have recieved a message of recharge done from the company and so asked them to lodge up complaint.. but they said they cant lodge a complaint and hung up the phone... then i mailed to appellete officer... from there also i got the same reply... that the recharge has not been done... then i went to the shopkeeper from where i got recharge done... he called up customer care and from der they told recharge has been done... but when i called from my cell they told recharge has not been done... then i told them to refund my money or else i will file a complaint in consumer court... but still i have not got my rechare.. please help me regards
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Aug 13, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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