[Resolved] Idea Cellular — Company is not changing my Postpaid Mobile Connection Circle | |||||
Dear Sir, I am a Idea Cellular customer. Having two post paid mobile connections with mob number [protected] & [protected]. My both the numbers are belonging to Idea Madhyapradesh circle. I have been transferred from Indore to Jaipur (Rajasthan) last year in the month of October 2015. Since than i have applied three times at Local Idea Outlet to change my circle from MPCG to Rajasthan as i am being charged significantly with roaming charges but Idea Cellular is not completing my request looking at their business loss in terms of less billing to me. Idea Outlet at Jaipur where request has been placed three times along with necessary documents & Due Clearance is located at Pital Factory Square. Contact Person-Mr Sharan Bihari Sharma Contact Number- [protected] Documents Provided Three Times - 1. Photo ID 2. Local Rent Agreement 3. Passport Size Photo. 4. Payment of Current Dues of MP Circle Everytime i have been assured to change my circle and Idea Cellular has cheated me in term of not changing my circle so that i can continue paying them huge bill on account of Roaming Charges. I want to get compensation on this high volume bills for my both the numbers as the needful was not done by authorized agency & person appointed by Idea Cellular and demand for complete waiver on extra billing. You can can contact Mr Sharan Bihari Sharma (Mob [protected]) Idea Outlet Franchisee Peetal Factory Jaipur for more details on this matter as he has handled or mishandled my case all three times. Arun Punasya Regional Manager Wockhardt Limited [protected]@gmail.com Was this information helpful? | |||||
Jan 16, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Dec 03, 2016 Idea Cellular Customer Care's response Hi Arun, We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern. Regards, Riya Verified Support Dec 03, 2016 Idea Cellular Customer Care's response Hi Arun, As per your telecon with our customer service associate on 3rd December 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Regards, Yogesh Verified Support Dec 08, 2016 Idea Cellular Customer Care's response Hi Arun, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Esther | |||||
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