[Resolved] Idea Cellular — Complaint about wrong deduction of 3G data

Sandeep080286

Address:

395009

I recharged my idea mobile number [protected] by special 3G pack of Rs.159/- 1GB on 4 June 2016.

Last I've noticed that my data balance is about 200 mb and reduced my net use. Today I opened my gmail account between 9-10 pm through opera and neither downloaded nor played any video only used text. But idea cellular service reflected a message of null data balance. I checked my data usage in my mobile which shows data use of 165 mb in opera browser which clearly wrong because only text messages on gmail account can't use 165 MB instead of 5-10MB.

Therefore, you are kindly requested to resolve my issue and credit my wrong deducted data of 165 MB otherwise I will take this matter of you misconduct to the Consumer Court..

Regards...Sandeep Kumar

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Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 18, 2016

Idea Cellular Customer Care's response Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular