[Resolved]  Idea Cellular — Complaint against customer care executive and idea cellular company for balance deduction

Address:Hyderabad, Andhra Pradesh, 500081
Website:idea cellular

My mobile no. Is [protected]. Today i called to idea customer care no. 198 because without my knowledge music service got activated and balanced deducted. I called today at 10.20 am to your customer service no. 198. I spoke with satish kumar and explained my issue. He was good. He transferred my call to supervisor who is a female executive. She was very rude and no respect to customer. She did not even bother about my issue and she scolded me. This was the worst customer care executive. Plz take action against her. I called again to customer care no. 198 around 10.40 am i guess to address my issue. Again another female executive received my call. She was such a rude executive i have ever seen in my life. Don't understand why do you keep such kind of executives in idea company. Plz listen to my call and take action against both ladies. Plz terminate them. My sr. No. 1-[protected]. Plz refund my deducted amount and don't forget to terminate both female executives.

Regards

Hyam
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Oct 1, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2016
Idea Cellular Customer Care's response
Hi Shyam,

We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Yogesh
Verified Support
Aug 30, 2016
Idea Cellular Customer Care's response
Hi Shyam,

As per your telecon with our customer service associate on 29th Aug 2016, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Regards,
Maroof
Verified Support
Aug 31, 2016
Idea Cellular Customer Care's response
Hi Shyam,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
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