[Resolved] Idea Cellular — Complaint against idea retail store (vardhman enterprises opp. kamal tent house) vidisha mp 464001

Dr. Satendra

from Mumbai, Maharashtra

Address:

464001

Subject:- complaint against vardhman enterprise opp kamal tent house (idea help center) kharipathak road vidisha -464001

Dear sir
As per above cited subject subject, i would like to inform you that, the behavior and attitude of vardhman enterprise (idea help centre) vidisha, is not good. they never give response to the customer. dear sir i have visited to vardhman enterprise regarding to solve my postpaid number related problem many time since last 2 month and also got registered the request but still it is not done it. vardhman enterprise always reply it is not solving because of company fault. dear sir today i have visited the office in the morning in order to clear outstanding amount of my number ([protected]) and also discussed one person present in the office name abhishek, i just ask about the status of my complaint but he use abuse to me and touch me to out of office. he was in drink condition. i just called to customer care and interacted with executive hemavati and did the complaint against vardhman enterprise and she also talk to mr. abhishek but he was not ready to talk when he talk, but did not talk good. you can ask to idea executive also (hemavati). sir this is not happened first time it has frequently happened with me and also with another customer. but no body complaint. sir we connect with you for better quality and this is not good against your company position. sir i am writing to request you kindly do the needful action, because i also have complaint in police station against it. dear sir one another thing that, when i visited to office regarding to any issue so office owner told called to customer care and told you want to port the number so your problem will be solve easily.

Dear sir today i was hurt with you help center service so i am writing to request you kindly take back help center and hand over to any responsible person because they are just damaging the relationship with customer because he always present with drink condition.
Hope to received positive response from your side

Thanking you

Regards

Dr. satendra thakur
Associate professor of management
[protected]

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Sep 8, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 27, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 27th July 2016, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Aug 08, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular