[Resolved] Idea Cellular — Complaint against converting postpaid to prepaid | |||||
Complaint againt converting postpaid to prepaid Center name - shreenath sanchar, ug 4, greater kailash road ·[protected] Indore (Mp). Phone no - [protected] I have am attempting to change over my postpaid number to paid ahead of time however here is the status which i have achieved after 18 days of hardwork. (1) first i was given a application to submit which i submit on that day itself. (12 august) (2) now they called my following 5 days to submit documents (Adhar card) now when i attempted to present the structure then they let me know that our office head is on vacation please attempt following 3-4 days. (3) next time when i came to there another person was perched on the position of office head and he declined to submit the documents (Adhar card + other details). (4) now when reached again they told me that affirmation mail has come. Presently present the report when head person will come. (5) and when i reached to submit the document then they told me that you have filled wrongs details and when i tried to ask to give new form then they told to come after 2-3 days. (6) now they are asking me to give charge of august month (339) + process charge for next few days of september = 570 rs. Sir have tried my best but still they are charging more. Thanks, Ajay tanwar Was this information helpful? | |||||
Oct 4, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 26, 2016 Idea Cellular Customer Care's response Hi Ajay, We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon. Regards, Yogesh Verified Support Aug 28, 2016 Idea Cellular Customer Care's response Hi Ajay, As per your telecon with our customer service associate on 27th August 2016, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest. Regards, Mangesh Verified Support Sep 03, 2016 Idea Cellular Customer Care's response Hi Ajay, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Paras | |||||
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