[Resolved]  Idea Cellular — Customer Care - Terribly Worse

Address:

Ernakulam, Kerala, 682030

My husband has an idea postpaid connection. He wanted to migrate to idea prepaid connection and applied for the same on 24/09/2016. The connection is supposed to be active within 3 working days . But till the time I write this complaint (29/09/2016, 3:00 pm) it has not become active. We have contacted the customer care service (not mentioning the particular customer service centre) many times to get the status and they randomly tell a date and time but for no use. Now the customer care executives have started responding harshly. Before we finish speaking they are hanging up the phone and not responding to our calls.We have to call from different numbers so as to make them at least pick the calls. I have already had a bad experience from Idea Customer Care last year when I tried to do the same with my mother's number. Please change the name Customer Care Service to Customer harassment service. That suits you well. We should not have made the TERRIBLE mistake of choosing Idea Cellular again, after we had a bad experience.