[Resolved] Idea Cellular — Customer executive not accessible / unable to surrender the sim

vasa_iitmadras

from Chennai, Tamil Nadu

Address:

600063

Dearest people,

I am having worst nightmare having bought an idea postpaid sim card.
They never informed that we can surrender the sim only 3 months after buying. It sucks because the the person who sold it must have informed. I saw such a lazy ï dont care attitude even while buying at the west tambaram branch. Now 3 months are over.. Even now they are accepting me to surrender. Apparently i hav to pay the next month bill and meet them on only... Only on 15th of the month. What the hell? I am supposed to take leave and go and surrender it!!
Idea is the worst mobile service ever. Please dont go for it.

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Nov 22, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

Idea Cellular Customer Care's response Hi,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Esther

Verified Support

Oct 20, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 20th October 2016, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

Regards,
Haresh

Verified Support

Oct 22, 2016

Idea Cellular Customer Care's response Hi,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh