[Resolved] Idea Cellular — Cutting of money through vas (unwanted) in spite of not being opted ever for this services | |||||
Dear sir/ madam, With very much regret and disappointing way, i have to express my deep discontent on the reply of your executive in which he has clearly stated that he is unable to solve my problem. I am using the idea prepaid no. Of chennai region - [protected]. Last night while surfing (Which i rarely do) and i got a sms that for music 360 my account has been debited (Deducted) rs. 75/=, the sum which i have never opted. For. On talking to your executive they only say that you don't click on it, not even for closing it (Very funny). I wonder why you provide service to allow these kind of thief. If they have open a company, why they rob or beg for money? Without consent taking money is stealing or robbing only. Am i right. Any your prestigious network company join hands to these thieves. I am asking that if you are the service provider, how could you allow these nuisance services through your prestigious network. How they can cut my amount without customer's knowledge. First, they must ask as same as before deleting anything you ask for it & the confirmation. So, if possible kindly refund my 75/- rs. Which was unfair to take through your service provider system. Otherwise, i will think that i have thrown to one needy or beggars. Thanks! Was this information helpful? | |||||
Dec 3, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Oct 26, 2016 Idea Cellular Customer Care's response Hi Sajeen, We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon. Regards, Esther Verified Support Oct 28, 2016 Idea Cellular Customer Care's response Hi Sajeen, As per your telecon with our customer service associate, we wish to affirm that your concern has been acknowledged and complaint for VAS activation dispute has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline. Regards, Yogesh Verified Support Nov 02, 2016 Idea Cellular Customer Care's response Hi Sajeen, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Regards, Raj | |||||
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