Idea Cellular — DATA OFFER FRAUDULENCE | |||
I recharged on the 3G data pack regarding "special 3G offers for you" on RS.124- 1GB. I recharged for RS.124 twice on the same day to get 2GB of data and I also received the corresponding messages twice on recharge. I am now used up to 1GB data and they have deducted my main balance of RS.36. I contacted the customer care but they did not provide me any prior information. They said you can only use that offer once, how many times you recharge on that offer you will be provided only once o[censored]se, there is no carry forward. So what is the use of recharging on that pack? I got cheated by the Idea Cellular network, I need a proper information about my main balance deduction and loss of RS.124. Atleast, provide me that recharge amount as my main account balance instead of data balance. I am in total loss because of your network. I got my money wasted and cheated on believing your network. Poor service. My Idea no is.[protected]. If you cant provide such offers then please dont cheat people. I have attached the screenshots please check it. Was this information helpful? | |||
Idea Cellular customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
We tried calling you on your provided numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.
Thanks & Regards,
Customer Care, Idea Cellular
We tried calling you on your provided numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.
Thanks & Regards,
Customer Care, Idea Cellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular