[Resolved]  Idea Cellular — Data service disruption and Behavioral Issue with Customer Executive

Address:Bhavnagar, Gujarat, 364002
Website:www.ideacellular.com

Good Afternoon

My name is Sagar Barad and I am complaining on behalf of Bhavesh Barad (father).

I wanted to complain about a behavioral issue which my father faced while talking with one of idea’s Gujarat Level Customer Executive.

My father faced some issues in the internet and Data services in the last couple of days. He owns a Smartphone with 3g and 4g enabled connectivity and has a postpaid plan by the number: [protected].

The issue was that the internet service on my father’s phone was not working. He went to the Idea Executive store in my city Bhavnagar-Gujarat where he was told that there an ongoing server issue because of 4g connectivity and changes. So my father launched a complaint with the Customer care service by calling on the number which charges the call.

He was 1st reached out by a customer executive named Amit Nizama (I might be wrong in my spelling ) who didn’t understand the complaint and was then forwarded to Jenima Gupta, a female executive who also didn’t understand the issue and forwarded the call to a supervisor named Vivek Sharma.

Now, Mr. Sharma had taken up my father’s complain by the registered mobile number but he didn’t approach and explained the issue to my father in a normal manner.

The supervisor was being really rude and was not able to meet the expectation of my father so he ended the call in between the conversation without assisting my father properly.

I want the complaint team to look out to t he issue and assist my father with it.

And I also request the team to take strict actions against the supervisor who misbehaved and was rude with my father.
I also request you to take care of the internet service and resolve the issue as soon as possible and compensate my father for whatever data he hasn’t used or for the days the data was unused.

Service Request number C1-[protected]
Date of Incident 9th September 2016
Expected completion from Idea 14th September 2016.

Thank You
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Oct 19, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Sep 12, 2016
Idea Cellular Customer Care's response
Hi,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Regards,
Tudor
Verified Support
Sep 12, 2016
Idea Cellular Customer Care's response
Hi Sagar,

As per your telecon with our customer service associate on 12th Sept 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Yogesh
Sep 13, 2016
Updated by SagarBarad06
My father had a heated argument on 12th Sept 2016, on the retail of Idea Cellular in our city Bhavnagar (Gujarat).

I also got a call from the Complaint department saying that we are working on the issue and the solution will be provided as soon as possible.

Yesterday evening the Data service started and it was all working properly now, can you please let me know the reason behind the resume of the service?

Also I have a doubt that the service resumed because of the heated argument of my father or was it because of my email to the complaint department.
Verified Support
Sep 17, 2016
Idea Cellular Customer Care's response
Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Tudor
Verified Support
Sep 18, 2016
Idea Cellular Customer Care's response
Hi Sagar,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhi
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