[Resolved]  Idea Cellular — Deactivation of my 2G GPRS 98 (2GB) pack

Address:

Pune, Maharashtra

Hi, Please se below response from Idea customer care on 16-Dec-2014. I have raised below request to de-activate my Idea 2G mobile data Internet plan and got the confirmation as well that it has been de-activated on 16-Dec-2014 but still from last 2 months I have been charged rs180 per month for same data pack. Instead of de-activating my data pack, Idea is now charging me almost double the amount of my pack which was rs 98 before. I also sent an email below to Idea customer care to look into this issue but its been now 9 days that I have not got any response from them. When my wife called to customer care today to discuss about this issue, they clearly mentioned that we have not sent any confirmation email for de-activation of my data pack and no refund will be done. I need response in next 24 hrs or I will escalate this matter more.. [protected][protected][protected][protected][protected][protected][protected] On Tue, Dec 16, 2014 at 12:08 AM, <[protected]@idea.adityabirla.com> wrote: Dear Customer, Greetings of the day! This is with reference to your email regarding deactivation of 2G GPRS 98 (2 GB) pack. We wish to inform you that the mentioned GPRS plan has been deactivated with effect from 15th December 2014. The rental would be charged on a pro rata basis. Kindly note the service request number C1-[protected] for your reference. Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com Thanks & Regards, Sahil Patwegar Customer Service Team IDEA Cellular Limited