[Resolved] Idea Cellular — Deduction for vas

Samradh

from Mumbai, Maharashtra

Address:	Indore, Madhya Pradesh, 452010
Website:	Socialbook service

I was just using my WhatsApp and got a message about deduction of RS 45/- for activation of some "socialbook". There was no pop-up or any kind of message that you want to activate any such thing, yes or no; the money was just simply deducted. I called the customer care and they said you have only activated it. They don't even listened to what I said and sticked to their own assumption that I have only started it. It has happened to me before also when I was using Vodafone network, but they refunded my money.

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Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 31, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience. In order to resolve the issue, we need you share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 04, 2016

Idea Cellular Customer Care's response Dear Customer,

We tried contacting you on your provided numbers however, were unable to get through. In order to proceed further, please provide your alternate contact details together with suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular