Idea Cellular — DEDUCTION FROM BALANCE FOR UNKNOWN REASONS

Address:Lucknow, Uttar Pradesh

I AM THE USER OF IDEA PREPAID NUMBER - [protected]. IT IS TO BRING TO YOUR NOTICE THAT YESTERDAY, ie, ON 26.05.2015, THEIR WAS A BALANCE OF AROUND Rs. 80/- (Rs. EIGHTY ONLY) IN MY MOBILE & TODAY MORNING WHEN I TRIED TO MAKE A CALL, IT CAME TO MY NOTICE THAT I HAD A BALANCE OF Re. 1 ONLY IN MY MOBILE. (2) IN THIS REGARD, IT IS TO POINT OUT THAT I AM NOT GETTING THE REASON OF MY BALANCE DEDUCTION, THAT HOW COME MY BALANCE WENT FROM AROUND Rs. 80/- TO Re. 1/-. (3) IT IS HEREBY REQUESTED TO PL. LOOK INTO THE MATTER, AND REFUND MY UNREASONABLE DEDUCTED BALANCE TO MY ACCOUNT ON TOP PRIORITY
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Idea Cellular customer support has been notified about the posted complaint.
May 27, 2015
Updated by Ruchi24111987
kindly expedite the matter.
Complaint comments 

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Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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