Idea Cellular — Deduction from main balance even after data plan recharge

Address:

Bhopal, Madhya Pradesh, 462022

Hello,

I have recharged 259 data plan for 3g/4g on 10th april 2016, and immediately i got below sms from iy-idea:

Recharge done(Mrp:259, st:31.67, sbc:1.13, pf:226.2, tt:0),
Benefits recd:1 gb 4g/3g data validity:28 days balance:325.08

And another sms from 51985:
Recharge done, benefit received.

There was deduction from my main balance while using the internet.
I used internet for 3 days and consume 150 mb data and deduction of around rs. 150/-.

I called customer care 3-4 times but they did not had any solution they are saying the this pan has expired, if plan has expired why i got these sms.After long discussion they refer nearest idea care.

I went to nearest idea care and launch the complaint on 13th of this month with st 1-[protected] id.

After 24 hrs i got sms that your problem couldn't be resolved.

Kindly look into the matter and make me provide refund of 259/- and 150/- deducted amount from main balance.


Manoj shukla
[protected]
[protected]@gmail.com