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Idea Cellular

Idea Cellular — Deduction of balance without permission.

Address:Gandhinagar, Gujarat

On 28th Feb 2015 I have activated GPRS Plan for three days of 19 rupees via sms activation process and 19 rupees deducted from my account. On 1st Mar 2015 again 19 rupees was deducted from my account but this time I didn't request for activation for same plan still they(idea customer care) used to tell me it was done by me. They are not listening my request. I have call and sms record to prove my complaint.
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Idea Cellular customer support has been notified about the posted complaint.
Mar 04, 2015
Updated by suchak145 On my previous complaint I have received call from Idea Cellular customer support and they told me "your concern for wrong deduction couldn't be resolved". One of there customer representative told me that the plan I have activated can only be activate by calling VAS number but the same plan I have activated by SMS on the day before issue (28th Feb), How can possibly they activate the service that activated by wrong way. I have a record on it that I activated service by SMS. Still they are telling that it was done by calling VAS number.

First they activated requested service ( 28th Feb) of three days by wrong way and again activate it on the day after ( 1st Mar ) without any request from me. I have my all call/SMS detail for both the days to prove my point that I didn't request for any Value Added Service on 1st March 2015 by any mean of procedure to activate the service.

I am again requesting to credit my balance that was wrongly deducted.
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Dear Customer,

We regret the unpleasant experience. Kindly share your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
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