[Resolved] Idea Cellular — Deduction of money without calls, sms or services | |
My prepaid number ([protected]) was charged for services Rs. 44 (from Rs 200+ it came to Rs 150+) on 05/11/16 and during night Rs 14 deducted (from Rs. 154 to Rs 140) for which no calls, SMS or services were availed. I tried to explain the customer care executives the same but they were of no use. Please look at my calls and SMS from 05/11/16 to 06/11/16 morning. I have the last 5 call and SMS deduction details received from IDEA by dialling toll free number 123452 and they do not account for this money, so please explain this and return the amount ASAP. Thanks Mukesh Was this information helpful? | |
Dec 9, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Nov 03, 2016 rengesh's response i cant understand why i get the message "not registed now", if dont registed and work freely, i go with another company sim.
Verified Support Nov 08, 2016 Idea Cellular Customer Care's response Hi Mukesh, We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly. Regards, Esther Verified Support Nov 08, 2016 Idea Cellular Customer Care's response Hi Mukesh, As per your telecon with our customer service associate on 8th November 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Vishal | |
 3 Comments | |
Comments
My wife is getting repeatedly phone calls from No. [protected] which is disturbing our normal & peace full life.
Kindly share me address details aganist that no.
Thaks & Regards,
Tapan Chakraborty
[protected]
Kindly share me address details aganist that no.
Thaks & Regards,
Tapan Chakraborty
[protected]
Idea Cellular Customer Care's response, Nov 10, 2016
Verified Support
Hi Tapan,
We wish to inform you that details of one subscriber cannot be shared with another. Thus, we request to lodge an FIR in the nearest police station.
Regards,
Esther
We wish to inform you that details of one subscriber cannot be shared with another. Thus, we request to lodge an FIR in the nearest police station.
Regards,
Esther
My sim not working now,
previously i"m able work, but after recharged with net card, not able to do so.
previously i"m able work, but after recharged with net card, not able to do so.
Idea Cellular Customer Care's response, Nov 10, 2016
Verified Support
Hi Rengesh,
We regret the inconvenience caused to you. To help us serve you better, please share your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.
Regards,
Esther
We regret the inconvenience caused to you. To help us serve you better, please share your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.
Regards,
Esther
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We wish to inform you that details of one subscriber cannot be shared with another. Thus, we request to lodge an FIR in the nearest police station.
Regards,
Esther