Idea Cellular — deduction of Rs 21 without valid reasons

Soumesh Ghosh

Address:

Murshidabad, West Bengal

My mobile account balance was about Rs 25 today at 8 pm.. then suddenly a message came from idea whre it was written about deduction of money and activation of some video and all.I am really unsatisfied with thse kinds of services from Idea. I have been using idea fr about a year and had to never face such problems.I will b regreting myself if I am not getting the refund of Rs 21 as soon as possible. My mobile no. is [protected] from which the money has been deducted.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the trouble with your prepaid balance. We'll look into this and revert with an update soon. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried calling you on your given numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular