[Resolved]  Idea Cellular — Deduction of VAS

Address:

Gwalior, Madhya Pradesh

I'm a regular idea customer with no. [protected] today i noticed that an amount of Rs 45 is deducted from my idea account for games hub VAS services. When i called up to 198 I came to know that some more small amounts of Rs 9, 21, 26 & 45 has been deducted in different months for same service. Such type of services have never been used even once from my no. and when i asked for the refund of my latest deduction they replied that no any refund system is available for renewal of VAS. This issue is not only for Rs 45 but the wrong way of providing such services by promoting it on web. If a customer is not using the service the company should refund on the same day and the confirmation of such type of deductions should be on call after explaining the service benefits to the customer.