Idea Cellular — Deficiency in service and cheating

Address:

Ahmedabad, Gujarat, 380059

Dear Team Idea.
As I shifted from New Delhi to Ahmedabad, hence I had applied for porting this Mobile Number ([protected]) from Delhi circle to Ahmedabad circle in the month of August 2015. For this I met with Mr Mukesh (mobile No. [protected]) at your Idea Centre "Shiromani, Opposite Ocean Park, Near Nehru Nagar, Satellite Road, Ahmedabad, Gujarat 380015 Ahmedabad". Your dealer at Idea Store MR Mukesh given me the requisite form. I submitted form with residential proof etc. in the first week of August 2015 at this centre. He issued a SIM card to me. He informed me to keep running the number as information will be provided over phone. That time my all the Idea bill dues were clear.
Even after passing 20 days no porting was done, I contacted him for to know the reason. He told me that number had not port due to rejecting of address proof. Again I submitted additional papers required for address proof like driving licence etc. At last week of August 2015 my sim was deactivated without any information that number has ported. I tried to use the issued sim from Idea Store thinking that new SIM had activated. But new SIM was also not activated. I contacted Mr Mukesh but he could not given any satisfactory reply but insisted to deposit the balance bill. My SIM was deactivate but I was compelled to deposited bill of Rs 546.00 on dt. 13.10.15 as monthly charges. I was in need to port the SIM so I deposited the amount to Idea store.
I waited but my New SIM was not activated. Mr Mukesh was not replaying satisfactorily. Hence in first week of Oct 2015, I contacted to Idea Customer care. They informed me that My SIM had been ported from Delhi circle to Ahmedabad circle, but due to some technical issue new number could not be activated. Further he suggested to contact with any nearby Idea store. On 10th of Sep 2015 I visited Idea store at Judges Bungalow. Your staff tried to solve the problem but failed to do so. Again on Dt 13.10 15 she suggested to contact with senior representative of Idea Mr Neshad (Mobile No. [protected]).
Mr Neshad informed me that as my number has ported from Delhi hence old sim has deactivated. Due to some technical problem new SIM could not be activated. Hence we will issue new SIM to you than we will process your mobile porting. He suggested to deposited the bill as it was again due as rental charges. I again compelled to deposited dues though my SIM was not in use since 30- Aug- 2015. On date 10.10 15 again I deposited Rs.600 as dues.
After two weeks Mr Neshad issued a new SIM and informed me that “Now SIM status is activate”. He informed me that your mobile will start within 48 hours.
I inserted the new SIM in phone and waited for days but it never started again. Nobody replied the cause. Now as per Idea version Mobile service is activate but SIM is not activate.
After such harassment, I tried to close the service from your app also but failed.

Since August 2015, I am unable to use the SIM, you failed to PORT the number but again and again charging the bill in my name.
Please check your records, and refund my money, which you have taken by cheating practices and close my Mobile number. Otherwise I have no option to go to the court of Law.
Regards,
S. K. Kaushik