[Resolved] Idea Cellular — Delay in activation of new prepaid sim

Dr Shankar Jha

from Ramnagar, Uttar Pradesh

Address:	Varanasi, Uttar Pradesh, 221011
Website:	ideacellular.com

My self shankar jha, purchased the idea prepaid 3g sim from idea mini store situated at rashmi nagar, lanka, varanasi on 14/10/2016 and that is not activated till now. I have also submitted the old idea prepaid sim 1g or 2g which was active at that time and now deactivated for the issuance of new one for the purpose of retaining the earlier no.. I am waiting eagerly for the activation of new one.

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Nov 8, 2016

Complaint marked as Resolved

The company has issued me the new SIM retaining the same number and activated within a week.

Idea Cellular customer support has been notified about the posted complaint.

Oct 27, 2016

Updated by Dr Shankar Jha Please activate the SIM as ealy as possible

Verified Support

Oct 27, 2016

Idea Cellular Customer Care's response Hi Dr. Shankar,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Regards,
Esther

Verified Support

Oct 27, 2016

Idea Cellular Customer Care's response Hi Shankar,

We regret the inconvenience caused please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Haresh

Oct 28, 2016

Updated by Dr Shankar Jha I have submitted my old 1G or 2G SIM of idea and the documents as asked by the representative at idea mini store at Rasminagar, Lanka, Varanasi and received the new 3G SIM of idea on the old mobile no. on 14/12/2016. The old one is deactivated soon but my new SIM is not activated even after 15 days have been passed. No any satisfactory response is given to me by the representative at the idea mini store even after visiting the number of times.

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Comments

Manna Saha

from Kharagpur, West Bengal

Post paid Bill from 22/7/16 to 21/8/16 and 22/9/16 to 21/10/16 raised suddenly without changing any service.

Idea Cellular Customer Care's response, Oct 27, 2016

Verified Support

Hi Manna,

We regret the unpleasant experience. Kindly reply with your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Esther