[Resolved] Idea Cellular — Disconnect incoming and outgoing calls even after paying bills | |||||
I've MNPd from Vodafone to Idea after clearing all of my bills at Vodafone. However, day before yesterday all of my outgoing calls have been barred because I'd pending a small amount at Vodafone which was charged in MNP window (4-5 days). I'd paid that at Vodafone and Idea customer care personnel had requested to email the scanned copy of the receipt which I did. Immediately after emailing, I got a call back from Idea stating that my number will be activated as soon as possible. Hence I waited and to my horror, incoming calls also been barred today morning. Idea retail outlet personals in Hubli, Karnataka were rude and not responding for anything! I'd complained about the call barring through Twitter as well. For that also no proper resolution from them. I called customer care service numerous times and got different replies/canned responses each time. No one is ready to provide a proper answer/solution and gave different docket number for my complaint every time. This is the way Idea Cellular is treating their post-paid customers. Now, just imagine the condition of a pre-paid customer! Was this information helpful? | |||||
Dec 28, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Nov 27, 2016 Idea Cellular Customer Care's response Hi Krishna, We regret the inconvenience. Please provide your Idea mobile number and alternate contact number so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile. Regards, Vicky Verified Support Nov 27, 2016 Idea Cellular Customer Care's response Hi Krishna, We have noted your concern. Please give us some time to get back to you. Regards, Vicky Verified Support Nov 27, 2016 Idea Cellular Customer Care's response Hi, We regret the inconvenience caused please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved. Regards, Tudor | |||||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.
Regards,
Esther
We request you to inform us the convenient date and time to contact you and have your issue resolved.
Regards,
Esther