[Resolved]  Idea Cellular — Double Billing on the Same Item & refusing to entertain the Complaint through the Service Agent

Address:South Goa, Goa

I am Dr. A. M. Kossambe, from Margao - Goa. India ( 403601 ) Idea has been my cellular service provider right from the time cellular services started in India. My cell is [protected]. On the Bill of 19th May 2015, I was charged for Nepal Roam ( International Roam ) For 24th, 25th & 26th April 2015. The same was paid immediately & in full. On the Bill of 19th June 2015, I was again asked to pay for the same Nepal Roam for the same dates namely 24th, 25th & 26th April 2015. I went through the items & the items were also Same. I immediately brought it to the notice of my Idea Service Agent " Global Telecom" at Pajifond, Malbhat, Margao - Goa. They collected the hard copies of both the above Bills and lodged the necessary complaint to the IDEA Head Office. Till today 5th July 2015 ; this complaint has not appropriately looked into. The following are the SMSs I have got on my above cell from IZ-IDEA : - Wed. 24/06/2015. Idea Mobile bill for 19.06.2015 amounting to 5168.74 has been dispatched. - Fri. 26/ 06/ 2015. your concern on Billing Discrepancy is registered with us and would be actioned within 03/07/2015 09:33:37 AM through Communication Id C1-[protected]. - Sat 27/06/ 2015. as discussed we are unable to process your interaction acknowledged earlier via 66hrs. through Communication Id C1-[protected]. Fresh Communication ID will be sent to you shortly. - Sat. 04/07/2015. today is your due date. Please pay bill for Rs.5168.74 immediately to enjoy uninterrupted service. - Sat. 04/07/2015, Your Payment of Rs. 1770.00 made via ref. number 94929262 has been processed successfully. - Sun. 05/07/2015. Your due date is over. Please pay your bill for Rs.3398.74 immediately to avoid barring of services to non Idea numbers, STD, ISD and Roaming. The above Bill be immediately corrected & the matter resolved.
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Aug 7, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Good.

Dear Customer,

We regret the trouble with your Idea mobile bill. We'll contact u soon with assistance. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges are levied correct in your bill towards international roaming as per plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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