Idea Cellular — Duplicate prepaid sim activation on loss of earlier sim

Address:Gaya, Bihar, 823001

I have lost my mobile on 25 jan 16 and i have applied for duplicate sim for mobile no [protected] from Gaya idea cellular main office bazaza raod gaya on 25 Jan 16. I have been charged rs 75 and provided duplicate sim and have been told that your sim will be activated within 4 hours. However it has not yet been activated till 26 jan 16 night 1930 hrs. I have been facing a lot of problems due to non-activation of my duplicate sim. I am not neither able to do any financial transactions nor able to get any calls. What i know is charge for issuing duplicate sim in case of loss is hardly rs 30 and it takes 4-5 hrs only to get the new sim activated. It is pathetic that even my lost sim is not blocked. In the view of the above I request you to look in to the matter and resolve the case at the earliest.
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Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

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