Idea Cellular — Duplicate prepaid sim activation on loss of earlier sim | |||
I have lost my mobile on 25 jan 16 and i have applied for duplicate sim for mobile no [protected] from Gaya idea cellular main office bazaza raod gaya on 25 Jan 16. I have been charged rs 75 and provided duplicate sim and have been told that your sim will be activated within 4 hours. However it has not yet been activated till 26 jan 16 night 1930 hrs. I have been facing a lot of problems due to non-activation of my duplicate sim. I am not neither able to do any financial transactions nor able to get any calls. What i know is charge for issuing duplicate sim in case of loss is hardly rs 30 and it takes 4-5 hrs only to get the new sim activated. It is pathetic that even my lost sim is not blocked. In the view of the above I request you to look in to the matter and resolve the case at the earliest. Was this information helpful? | |||
Idea Cellular customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.
Thanks & Regards,
Customer Care Idea Cellular
We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.
Thanks & Regards,
Customer Care Idea Cellular
63%
Complaints
16712
Pending
793
Resolved
9871
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular