[Resolved]  Idea Cellular — egal use of SIM handed over to Idea Cellular for Postpaid to Prepaid Conversion

Address:Jabalpur, Madhya Pradesh

Dear Idea Team, I (Ashish Kumar Jain) a customer of pos tpaid (Connection no. +91 [protected]) service of "Madhya Pradesh and Chhattisgarh" circle of IDEA cellular Ltd, approached to SM Associates, Near Ambaji Apna Bazar, Gorakhpur Market, Jabalpur ( M.P.) 2 months earlier with a request to change my postpaid service into prepaid, they clearly denied and refused share any evidence of such process laid down by Idea, Then I discussed this issue Mr. Ajeet Sondhiya, Sales Executive of Idea who had given me this connection 4 years ago and he understood my concern and advised to visit store again for the same and if they deny then refer my name. On Saturday evening, 17th May'14, I again approached SM Associates, Jabalpur with request for postpaid to pre-paid change. Again same issue arise and this time I am able to submit my request even after lot of arguments and persuasion by Mr. Ajeet Sondhiya to Executives at center. Request has been taken and as advised I surrendered my Postpaid SIM with necessary documents and payment. After surrendering my SIMs at store, my wife has called up me on surrendered number and came to know that someone else is using and picking phone on this number. Now I have, two critical security concerns on this surrendered SIM/number ([protected]) -----Why number is still active and how someone else is using when number is not meant for further use. ----Is it technical mistake at the end of Idea or Idea Employee is misusing it. I request Idea team to quickly catch hold the Employee/person who is misusing the number /SIM supposed to be deactivated and migrated to prepaid. I hope Idea Team will take quick action and restore my faith for such harassment and irresponsible behavior . Best Regards Ashish Kumar Jain Cell:- +91 [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
hai
pls give me the incoming and out going call details from my Idea number is [protected] on 8/5/2014 to 9/5/2014
Dear Customer,

As per your telecon with our customer service associate on 24th May 2014, we request you to dial 59059 for tele-verification process & verify your details to activate your idea number. For further assistance, please contact our Idea Customer care Helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to inform you that your request for postpaid to prepaid migration has been resolved and we would like to confirm you that your Idea mobile number has been successfully migrated into prepaid. Thus, we request you to dial 59059 for tele-verification process & verify your details to activate your idea number. For further assistance, please contact our Idea Customer care Helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16712
    Pending
    793
    Resolved
    9871
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information