Idea Cellular — excess deduction of call charges | |||
I have idea cellular cell no: [protected]. i had a balance of Rs. 48 and I recharged it on 12/2/15 of Rs.120 and on 24/2/15 of Rs.120 and Rs. 17 for net usage for two days.today on 3/3/15 my balance shows Rs. 51. As i am not using this number for out going how they have deducted my Rs.254. can they provide me details of my call? I contacted toll free number but they are not giving any satisfactory reply. i want refund of my Rs. 254 if it is not used by me. Was this information helpful? | |||
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Idea Cellular customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dont use this site as i received a call on my cell to solve my problem and told that we will deposite amount in your account i lost Rs. 1500 +Rs.1500 + Rs. 3500 within a five minuts
Dear Customer,
We have thoroughly checked your Idea account details and it is found that the charges applied to you are correctly as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We have thoroughly checked your Idea account details and it is found that the charges applied to you are correctly as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular