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Idea Cellular

[Resolved]  Idea Cellular — Execution of non requested services

Address:Pune, Maharashtra

Hi, i got the following message as SMS from Idea, i have not requested any such service to Idea but still i received SMS and email as well. When i wrote to Idea about the same to "[protected]@idea.adityabirla.com" but not any reply for the same asking for evidence of i am requesting the same. Dear Customer, Your request for GPRS 3G, GPRS 3G Pack has been successfully processed via C1-[protected] for Mobile No. [protected] w.e.f 22/10/2014 8:25:20 AM. The new tariff will be applicable after 2 hours from now. Thank you for giving us an opportunity to service you. Previously also Idea generated self request and change my plan C1-[protected] without my confirmation on email.
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Aug 14, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 24th October 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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