Idea Cellular — Fake charges on postpaid connection

piyush pushkar

from Delhi, Delhi

Address:

Bangalore, Karnataka

Earlier i was having nbs3g499 plan,
In that i got 1. 5 gb, i consumed around 500 mb extra,
So i supposed to pay extra for 500 mb

Then after asking customer care regarding different plan so that i can reduce my bill
So they told me activate i plan
And thats why
I changed to 599 iplan on 9th july
They didnt tell me about any extra charges and all
Now i have charged for proration charge i. E rs. 843
I dont know why idea had charged so extra
While changing subscription plan
I asked customer care for all the charges and fees
They told me different thing thats why i have changed
And now i am seeing very high bill

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piyush pushkar

from Delhi, Delhi

idea mobile number-[protected]

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 28th July 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular