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Idea Cellular

Idea Cellular — Fake information and Astray about services

Date- 2.9.15 ( Wednesday), Timing: 11: 10 AM Client N0- [protected].I received call from IDEA call centre about internet offers on my mobile number. Service provider given information about the package. I trust on her and tell her to activate from next bill cycle. After it, I told her to renew/ activate the going on Booster pack on my mobile.She told ..ok Ma'am, I have activated it and you can use it after 4 hours. I assured about the activation. Till 5-6 hours, No activation done. I again call to customer care and asked about the said package. I got information that no pack is activated on your number. Along with it, The said pack has been in changed nature(validity period and other concerns). I used internet due to fake information of Service provide and have to pay HUGE Charges. Kindly note down my complaint for Fake information, astray and possibilities to Ditch to customer. Such act created Mental Disturbance.Kindly do needful other wise I have to take next step with reference to this matter. Regards Dr.Jyoti Pandey
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Dear Customer,

We regret the inconvenience caused. To assist you further, please share your contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
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Dear Service provider,
I am your loyal customer since 11 years . My contact details are- [protected].
I will not call you. you have to call me and compensate for such mental disturbance and astray
Regards
Dr. Jyoti Pandey
Reply
Dear Customer,

We regret for the inconvenience caused to you. To help us serve you better, please message us your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or contact 121.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 3rd Sep 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Not sorted my complaint by IDEA . Only give a call to me, gave one number and said.. madam pls call on this number and you will get information about our plans.. Now proceeding for mobile number portability..Hmmmm
jyoti
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