[Resolved]  Idea Cellular — False charges by idea cellular on change of plan

Address:

Hyderabad, Andhra Pradesh

My Idea mobile no. [protected]. Always there was a signal problem with Idea. Even though I have taken 3G services, it has never delivered it properly. In August I have changed to I plan of higher value thinking that they may give better services on that. At that time they dint charge any Pro-ration charges. Since I am not satisfied with the Plan and no improvement in the signal, I have changed to 499 plan from 999. From here Idea started there tricks by cheating the customer.I tried to change the plan on 21st Sept., it was continuously showing "unable to process the request". Again I have tried on 25th Sept 2014, it worked. Now Idea bill shows on pro- ration Rs.964 and Usage of GPRS Rs 2092 for those 5 days. Isn't it crazy by idea, person changed plan from Rs 999 to Rs 499 and he has been charged for Rs 3057 extra. The plan 999 contains 2700 MB free usage. And continuously I am getting the update from Idea about my GPRS usage 20th Oct, that i have some MB to use, Till 2200 Hrs of 20th Oct 2014, I got the update that I have 20 MB more to use it. When I saw the bill they have charged me for extra usage of GPRS of total Rs 2092 + Pro-ration charges Rs 964. This can be My plan Rs999 itself. Apart from that they have charged Rs 27 for MMS usage, which till now I have not used it. This is completely cheating by the IDEA cellular. On 18th Oct, 2014, there was no signal from 10.00 hrs to next day morning, I personally went to Idea show room and enquired about it and I got to know that they were doing technical maintenance. They dint even bother to inform to the customers for such kind of inconvenience. Family was worrying till I reached Home.This shows Idea does not have any ethics also towards the customer.