[Resolved] Idea Cellular — False information and cash deduction | |||
My idea mobile number is [protected]. i did a recharge of inr295 providing a benefit of 1.25gb internet valid for 28 days on 11 july 2016. same day i also did an additional recharge of inr 97 giving a benefit of 1gb internet valid for 2 days. on 12 july[protected]ist), both plans went exhausted and cash was deducted from my main balance for further net use. please note that i haven't used single mb data from my 28 days valid 1.25gb data. and this was happened on third day. while contacting customer service they informed that while doing an activation of a second data plan previous data pack will get expired and you cannot use it even the validity is there, which is unique for idea telecom. the same wasn't informed during sim purchase nor did was mentioned in sim pamplet as this is a special case for idea network only. please consider my case and stop idea telecom from looting normal citizens. Was this information helpful? | |||
Aug 27, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jul 13, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jul 14, 2016 Idea Cellular Customer Care's response Dear Customer, We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jul 19, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 19th July 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||
 2 Comments | |||
Comments
Please contact between[protected] LT on 14 july
Reply
Good day,
Please note that no resolution was discussed during the call. Only my problems were asked. As i am out of country i can't contact customer service. As a resolution i would like to credit me back the full unused data charge which is INR295.
Please note that no resolution was discussed during the call. Only my problems were asked. As i am out of country i can't contact customer service. As a resolution i would like to credit me back the full unused data charge which is INR295.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information