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Idea Cellular

Idea Cellular — Fault charges in bill no [protected] mobile no [protected]

Address:Indore, Madhya Pradesh

Charges of Rs 297 + Rs 155 Total 452 has been charged flatly in my bill no [protected]. 297 for SMS-MT and 155 for 2GGPRS although my no. is already having a combo plan of 275 in which I have sufficient data for internet and I never activated an additional pack for internet. I made a complaint for the same and received a call form company.But she was not ready to listen to my problem. I visited idea centre and got my compliment processed twice. As per their instructions I had paid my bill excluding the above fault charges of Rs 452/-. I humbly want you to pay attention on my complaint.
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Comments

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your bill towards WAP plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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