[Resolved] Idea Cellular — Faulty charge in postpaid bill

Dr Nitin jagtiani

from Patna, Bihar

Address:

Gurgaon, Haryana, 122002

My idea Bill ([protected]) includes an extra 250 rs for a 1 gb data which I didn't use as I had got it deactivated from idea.
They say the rule is that a service ( add on data plan) can't be deactivated in mid cycle. .so they should have given me the data if they had to charge me for it .
I deactivated it in the initial part of bill cycle. ..they deducted the data from 3gb to 2 gb immediately but charged for the 1 gb data
CAN'T UNDERSTAND THIS DUAL POLICY
DATA WILL BE DEDUCTED IN MID MONTH AS SOON AS ASKED FOR BUT WILL TAKE CHARGES TILL END OF MONTH.
IF THEY CHARGE FOR ANY SERVICE TILL BILL DATE THAN GIVE THAT SERVICE TILL BILL DATE

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Oct 1, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2016

Idea Cellular Customer Care's response Hi Nitin,

Sincere apologies from us. We have your contact details and we will get back to you shortly.

Regards,
Yogesh

Verified Support

Aug 27, 2016

Idea Cellular Customer Care's response Hi Nitin,

As per your recent telecon with our customer service associate, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

Regards,
Mangesh

Verified Support

Aug 31, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular