[Resolved] Idea Cellular — Fraud cheating

Radheyshyam Chaubey

from Delhi, Delhi

Address:

Indore, Madhya Pradesh

I got recharge of rs. 80/ done on my mobile. I was informed that if i got recharge of rs. 80/ done, i would get talk time of rs. 110/. I got recharge of rs. 80/ done. But i have received rs. 70/ only. Remaing rs. 40/ they have eaten under their unfair trade practice. Remaining rs. 40/ they are not crediting in my account and are misleading. If they provide such kind of false information, then who would trust idea?
Such kind of irregularity is going on, in idea.

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Jan 22, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2016

Idea Cellular Customer Care's response Hi,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Esther

Verified Support

Dec 04, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 4th Dec 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh

Dec 05, 2016

Updated by Radheyshyam Chaubey My problem has not been resolved till now. Expeditiously credit amount of Rs. 40/ in my account. You are wrongly mentioning that problem is resolved. Again telling a lie. Are you a bundle of lie or what?

Verified Support

Dec 06, 2016

Idea Cellular Customer Care's response Hi Radheyshyam,

As per your telecon with our customer service associate on 6th December 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Suhas

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Comments

Radheyshyam Chaubey

from Delhi, Delhi

Customer Service Associate of Idea, simply asked about my feedback. My problem has not been resolved till now. As wrongly mentioned by you that problem is resolved . So expeditiously credit Rs. 40/ in my account. Already sufficient delay has been done from your side regarding crediting this amount. Also I forewarn you that
be specific and do not use ambiguous words to mislead customers. Business is founded on trust, credibility and
being sincere to customers. Not misleading customers for your personal gain.