[Resolved]  Idea Cellular — I lost my 650 special recharge - [protected]

Address:Prakasam, Andhra Pradesh, 523316
Website:idea cellular

This is the mail which i have sent an email to idea but i did not get any response from them, I even called couple of times to them they are not giving any results so i am raising a complaint as a customer. Dear Idea team, I am writing this email with lot of pain and unhappiness. I am valuable customer to IDEA since 2004, My mobile number [protected], Name: Mohan I have recharged 650 special recharge on this month 15th, later Inserted my SIM in dongle and doing office work from home. next day(16th) checked my balance was deducted. I am worried and called customer care(198), asked for explanation, your team informed me like this 16th morning(6 AM) i called idea customer care and asked for another recharge and they confirmed it it seems. My concern, I didn't call any IDEA customer care for new recharge after my 650 recharge( I did from idea website) I didn't send any message for new recharge. I didn't send or received any confirmation message. I cannot do all the above because my SIM not inserted in mobile. Check your logs and I demand for explanation here. I am not all happy with the service, I am badly escalated from my managers for your worst service. yesterday i called your customer care, your team said we will email to some other team behalf of me and return my special recharge with in 12-18 hours. Morning I did follow up again on this issue, team confirmed me by Evening before 7 PM i will get my special recharge back Today 5 PM clock, got a call from your team, saying like we will give only rs.25 and repeated the same version - please send email, team will help you. Kindly do the needful, look into my issue and close ASAP. Please call to this number [protected] if my number is not reachable. Thanks, Mohan
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Dec 17, 2015
Complaint marked as Resolved 
This is the best worst site which i have seen in my life i tought it is a site to rectify the issues please let me know how can i delete the request
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 18th Dec 2015, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 23rd Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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