[Resolved] Idea Cellular — Idea 4g dongle - worst idea to buy idea - pathetic customer service

radje

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600126
Website:	www.ideacellular.com/4g

Worst idea in my life ever is buying IDEA dongle.

3 months back i bought IDEA Dongle. (7/9/2016)

After my complaint via mail as well phone IDEA executive told it will be sorted out in 2 days. He told it is a signal problem after sometimeo another executive from IDEA told it is Software problem. IDEA team itself doesnt know what is the problem .. Finally i conclude it is the problem of IDEA to recruit a those guys.

Till now no response from them

Your tag line ' An Idea can change your life" is really awesome..

It has changed my life with pressure & stress and finally a mess.

They dont even reply or call back.

DONT USE IDEA SERVICE.. WASTE OF MONEY.

IDEA 4G dongle sucks...

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Nov 24, 2016

Complaint marked as Resolved

my complaint is not resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2016

Idea Cellular Customer Care's response Hi,

We sincerely regret the inconvenience. We will revert with an update shortly.

Regards,
Esther

Verified Support

Nov 24, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 23rd November 2016, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Regards,
Mangesh

Verified Support

Dec 03, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Riya