[Resolved] Idea Cellular — Idea - Broadband | |||||
I got email from Idea for some outstanding payment against my account : '[protected]'. I had requested to disconnect this account 30th January 2016 and ticket number for the same is 'TCT[protected]'. However they did not disconnect it and gave me a bill for February month even though I did not use any services as I have been relocated from that place. I called customer care and requested to provide me usage for the bill however I did not get any response, I even sent email to '[protected]@idea.adityabirla.com' to let me know details regarding my usage but no response. Finally I assumed that someone staying at my old address might have used internet till it got disconnected. As mentioned in the email from Idea I called representative and made my due payment on '23-Oct-2016', transaction ID for the same is 'HCMP[protected]'. Representative said I will get my receipt soon however there is no response after that and representative is not even picking my call. I called Idea customer care to check if my payment is reflecting against my account and cleared the outstanding but outstanding is still reflecting against my account. Call center representative asked me to send email to '[protected]@idea.adityabirla.com' along with transaction id. I did the same still there is no response. Very disappointed by the wrong bill they have generated against my account and overall unprofessional services. Was this information helpful? | |||||
Nov 29, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Oct 16, 2016 Shrikant Purandare's response If the services are not restored soon the consumers are bound to change this network .
Verified Support Oct 24, 2016 Idea Cellular Customer Care's response Hi Rahul, We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern. Regards, Esther Verified Support Oct 24, 2016 Idea Cellular Customer Care's response Hi Rahul, As per your telecon with our customer service associate on 24th October 2016, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest. Regards, Esther Verified Support Oct 29, 2016 Idea Cellular Customer Care's response Hi Rahul, As per your telecon with our customer service associate on 29th Oct 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Regards, Yogesh | |||||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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In this particular area the consumers are not able to make calls or receive calls from their mobiles for last four days. The mobiles are showing full networks. In this area only this area are not gating the services.
We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.
Regards,
Yogesh