[Resolved]  Idea Cellular — Idea Cellular Can't Cancel my postpaid idea connection

Address:Malappuram, Kerala, 679334

In November 2015, I have started two postpaid connections thru Idea outlet in Nilamboor (Malappuram, Kerala ) .In February 2016, I have received a huge bill due to some wrong options selected thru MyIdea
application . When I contacted Idea customer support, their behavior was very rude and they were not
cooperative at all. Hence I ported one of my SIM ([protected]) to BSNL thru idea store in February itself,
still I am using that SIM without any issues. I have decided to cancel 2nd connection due to enormous bill
issues, in March 2016 I paid all outstanding amounts and returned the SIM to idea store . Everything was
fine till November 2016, now I received a legal notice form Idea cellular to pay another Rs. 945 for the
cancellation. When I contacted Idea Store, system shows that cancelation request accepted on March
2016 but connection is still active
Idea representative is still calling and forcing me to pay this amount
Dear friends, Please think twice before you plan an Idea connection, remember it can change your life
terribly
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Jan 11, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2016
Idea Cellular Customer Care's response
Hi Najeeb,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Esther
Verified Support
Nov 24, 2016
Idea Cellular Customer Care's response
Hi Najeeb,

We tried contacting you on your Idea number but we couldn’t reach you. Hence, we request you to inform us the convenient date and time to contact you and have your issue resolved.

Regards,
Esther
Nov 26, 2016
Updated by Najeeb Ambatt
I don't want to talk with idea
I already disconnected my all idea connections.

Verified Support
Nov 27, 2016
Idea Cellular Customer Care's response
Hi Najeeb,

As per your telecon with our customer service associate on 27th November 2016, we wish to inform you that the matter is currently being followed up and will revert to you at the earliest.

Regards,
Maroof
Verified Support
Dec 04, 2016
Idea Cellular Customer Care's response
Hi Najeeb,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh
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