[Resolved] Idea Cellular — Idea Cellular Can't Cancel my postpaid idea connection | |||
In November 2015, I have started two postpaid connections thru Idea outlet in Nilamboor (Malappuram, Kerala ) .In February 2016, I have received a huge bill due to some wrong options selected thru MyIdea application . When I contacted Idea customer support, their behavior was very rude and they were not cooperative at all. Hence I ported one of my SIM ([protected]) to BSNL thru idea store in February itself, still I am using that SIM without any issues. I have decided to cancel 2nd connection due to enormous bill issues, in March 2016 I paid all outstanding amounts and returned the SIM to idea store . Everything was fine till November 2016, now I received a legal notice form Idea cellular to pay another Rs. 945 for the cancellation. When I contacted Idea Store, system shows that cancelation request accepted on March 2016 but connection is still active Idea representative is still calling and forcing me to pay this amount Dear friends, Please think twice before you plan an Idea connection, remember it can change your life terribly Was this information helpful? | |||
Jan 11, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Nov 24, 2016 Idea Cellular Customer Care's response Hi Najeeb, We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest. Regards, Esther Verified Support Nov 24, 2016 Idea Cellular Customer Care's response Hi Najeeb, We tried contacting you on your Idea number but we couldn’t reach you. Hence, we request you to inform us the convenient date and time to contact you and have your issue resolved. Regards, Esther Verified Support Nov 27, 2016 Idea Cellular Customer Care's response Hi Najeeb, As per your telecon with our customer service associate on 27th November 2016, we wish to inform you that the matter is currently being followed up and will revert to you at the earliest. Regards, Maroof Verified Support Dec 04, 2016 Idea Cellular Customer Care's response Hi Najeeb, As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Yogesh | |||
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