[Resolved] Idea Cellular — Idea is activating postpaid sim without any address verification (Fake sim activated in my id) | |||
On april 22nd 2016 i purchased two postpaid sim cards from idea cellular they said they will call for address verification and after that you have to call 59059 for full activation. On 25 th i got a mail that "your new idea connection request for [protected] and [protected] is awaiting approval and will be activated shortly" after one day a idea representative call me and said "sir your number is ready for activation you have to call 59059" and i said i changed my plans and i don't need this new connection right now so i am not activating it, there after no one approach me for address verification. So i think it's ok. Then the real story begins on 30th april they gave some request for sim swap and they activated that sim. (And they also changed secondary number, so i didn't got any message about this there after) right now they are using fake sims in my id, i need a proper clarifications about this subject, already i approach idea customer care they said they will take necessary action but no actions are taken yet. Phone number of idea representative called me[protected]Trivandrum, kerala). This was noticed by me only because of an unpaid bill send to my email id, right now i have those sims which they gave me first, as a proof. So kindly make sim activation process a little bit serious one and take necessary actions against these employees of idea cellular. Was this information helpful? | |||
Oct 4, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 30, 2016 Idea Cellular Customer Care's response Hi deepucdn, We regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile. Regards, Viral Verified Support Sep 01, 2016 Idea Cellular Customer Care's response Hi, As per our recent telecon, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Regards, Abhi Verified Support Sep 03, 2016 Idea Cellular Customer Care's response Hi, We tried contacting you on your provided numbers but we couldn’t reach you. Hence, we request you to inform us the convenient date and time to contact you and have your issue resolved. Regards, Paras | |||
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